Gerten's Artificial Tree Guide

Gertens Artificial Christmas Tree Return Policy:

Only items in new, unused and resalable condition will be eligible for a full refund within 7 days of receipt. There is a restock fee on returned trees.  Returns on artificial Christmas trees are not accepted after December 25th. 

How to Find Warranty Information:

Warranties for all Artificial Christmas Trees sold by Gertens are issued by the manufacturer. To determine the manufacturer of your Artificial Christmas Tree please look at one of the two following locations on your tree box:

1. The Tree Slip Comment Area

2. The Print on Tree Box

 

Once you have found the SKU use the guide below to determine and view the manufacturer warranty you qualify for:

 

Artificial Christmas Tree Assembly & Troubleshooting:

Tutorial on Building Your Artificial Christmas Tree:

Lighting Connections for Incandescent and Led Christmas Trees:

Connecting Christmas Trees With Led Cluster Lighting:

Troubleshooting a Led Artificial Christmas Tree:

Troubleshooting Incandescent Lights on Christmas Trees:

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