Giftware Company Artificial Tree Warranty Information:

REGISTER YOUR TREE AT GCITrees.com


WARRANTY FOR ARTIFICIAL CHRISTMAS TREES

Please read this warranty thoroughly and familiarize yourself with its restrictions and requirements.

Giftwares Company,Inc. warrants its 6.5 ft. and taller trees against manufacturer-only defects for a period of five (5) years from the date of purchase indicated on your sales receipt. (White
Trees, one year). Manufactured defective parts will be repaired or replaced.

 

Trees that are pre-lit with incandescent lights, including those with power in the pole, are warranted for a period of two (2) years from date of purchase. Trees that are pre-lit with low voltage LED lights, including those with power in the pole, are warranted for a period of three (3) years from date of purchase.

 

This Warranty does not apply to trees that are used as display trees in the store. This tree is for indoor use only. Outdoor use of this tree voids the warranty.

PRE-LIT TREES LIMITED WARRANTY:

Giftwares Company,Inc.warrants the incandescent light sets on its pre-lit trees against manufacturer-only defects in material or workmanship for a period of two (2) years from date of purchase: three (3) years for low voltage LED-lit trees. Culpability of Company is limited to replacement of defective light set only.


To have the Warranty placed into effect, completed online registration of product is required with inclusion of sales receipt noting purchase date and place of purchase.


Shipping Costs under PRE-LIT WARRANTY


1) Giftwares Company,Inc.will pay the cost of shipping (to our facility and back to customer), under warranty, during the first season of use. Receipt dated prior to December 25 of purchase year constitutes first season of use. Please note it is the responsibility of the customer to obtain a box of the smallest possible size and shape to securely contain the part being shipped.


2) After the second season of use, the customer will be responsible for cost of delivery to our facility. Giftwares Company,Inc.will pay the return cost delivery of parts repaired due to manufacturing defect. Customer will be responsible for return shipping cost of any parts repaired due to misuse or neglect.


3) All shipping costs to and from our facility for warranty service after the third season of use will be the responsibility of the customer.

 

REQUIREMENTS FOR WARRANTY SERVICE:

Customers are required to contact Giftwares Company,Inc. for AUTHORIZATION OF RETURN prior to shipping product for warranty service.


To receive authorization of return, email us at: neil@giftwaresco.com or call 1-800-535-1300


Information required will include: product item number, UPC bar code number, name of store where purchased, a detailed description of the problem, and your address and
phone number.


At the discretion of Giftwares Company,Inc. you may either receive a replacement part or be instructed as to which part(s) to ship prepaid to Giftwares Company,Inc.for our inspection and determination and/or possible repair. Replacement or repair as provided by this limited warranty is our exclusive remedy to the consumer and does not place Giftwares Company,Inc.liable for any incidental or consequential damages.

 

IMPORTANT NOTES:

SAVE YOUR SALES RECEIPT. It will be needed when requesting warranty service.

 

RETAIN FOR YOUR RECORDS: Tree Item Number, Store Where Purchased, Purchase Date

 

Removing factory attached functioning or non-functioning light strings from any section of your pre-lit tree will void
the warranty.


Please retain the product carton for storage purposes and/or for use in the event of warranty service for product shipment.Trees are for indoor use only.


Keep product away from heat and moisture. This limited warranty does not cover damage resulting from accident, misuse, abuse, negligence, or normal wear. In these instances, parts can be purchased at a reasonable fee plus shipping charges.


READ AND FOLLOW ALL SAFETY INSTRUCTIONS

Do not use seasonal products outdoors unless marked suitable for indoor and outdoor use. When products are used in outdoor applications, connect the product to a Ground Fault Circuit Interrupter (GFCI) outlet. If one is not provided, contact a qualified electrician for proper installation .

 

This seasonal use product is not intended for permanent installation or use.

 

When decorating trees, use miniature light bulb strings or LED light strings only. “C” size bulbs are not recommended.

 

Do not mount or place near gas or electric heaters, fireplaces, candles or other similar sources of heat.

 

Do not secure the wiring of the product with staples or nails, or place on sharp hooks or nails.

 

Unplug the product when leaving the house, when retiring for the night, or if left unattended.

 

CAUTION: This is an electrical product – not a toy! To avoid risk of fire, burns, personal injury and electric shock, it should not be played with or placed where small children can reach it.

 

Do not let lamps rest on the supply cord or any wire.

 

Do not use this product for other than its intended use.

 

Do not hang ornaments or other objects from cord, wire or light string.

 

Do not close doors or windows on the product or extension cords as this may damage the wire insulation.

 

Never operate this product if the power cord or plug is damaged.

 

Use only manufacturer specified replacement bulbs.

 

Read and follow all instructions that are on the product or provided with the product.

 

USE AND CARE INSTRUCTIONS

When storing the product, carefully remove the product from wherever it is placed, including trees, branches, or bushes, to avoid any undue strain or stress on the product conductors, connections, and wires.

 

When not in use, store neatly in a cool, dry location protected from sunlight.

loader
Loading...