Online Ordering & Website Help
If you have a question about a specific item in our store, please email us at questions@gertens.com and we will direct your inquiry to the correct department and will respond promptly.
On the product page that of the item you want to buy, select the quantity you want and click on the "Add to Cart" button. Select the item or plant, select plant size and quantity, then “Add to Cart”. Please note that some items require you to customize them prior to allowing you to add them to your cart. Customizations include, container size, delivery customizations, and more.
Your online shopping cart will be located in the top right corner of your screen, next to the web search bar. If you have any trouble checking out, please contact us at questions@gertens.com and we will help troubleshoot the issue.
Orders shipped via FedEx take an average 3-5 business days to arrive at your door. Local deliveries for plants, mulch, rock, and grills will vary depending on the time of year but will typically arrive within one week of the order. Certain large trees may take up to 2 weeks to schedule a delivery based on high demand.
Shipping cost is dependent on many factors such as size, weight and shipping destination. Once you complete your cart and fill out your shipping information you will receive a shipping cost for each shipping type offered.
Some products, by nature, are not suitable for shipping such as live plants, fragile items, oversized items, and those that the shipping cost would be prohibitive.
Some plants and items are removed from our website when they sell out or become temporarily unavailable. Some plants or items may also be listed under a different name or in a category you haven’t found yet. You can try using our Advanced Search for harder to find items. If you still can’t find the item you are looking for, Contact Us at questions@gertens.com and we will help track it down for you.
Yes, you can order plants online. They are available for local delivery or curbside pickup.
You can pay for an online order with a credit card, Gertens gift card, Gertens e-gift card, or a Gertens plant card.
When placing an order online you will need to provide your name, billing/shipping address, phone number, email and payment information.
Online orders follow the same refund/return policies as a store purchases found here: https://www.gertens.com/shipping-returns.htm
To check the status of your Gertens order please email either delivery@gertens.com or questions@gertens.com for updates on your order.
Yes, you can use a Gertens gift card to pay for your online order. Please enter the number on the back of the gift card in the gift card redemption field at checkout. If you have any issues redeeming your gift card online, please email questions@gertens.com and we will help troubleshoot the issue.
We match all online orders to existing rewards accounts. When placing an online order, it is helpful if you use the same phone number associated with your rewards account on your order.
We apologize for the issues you are experiencing. On occasion customers may have difficulties with their online account while checking out. Please try checking out as a ‘Guest’. You will still earn credit for the purchase toward your Rewards account. If you continue to have issues online, please email questions@gertens.com.