Gift Card & E-Gift Card Questions
You can have your gift card balance checked by either staff in our store or by emailing questions@gertens.com with the number on the back of the gift card.
You can purchase Gertens e-gift cards at: https://www.gertens.com/virtual-gift-card.html
Please contact the Gertens store or email questions@gertens.com. We will gather additional information to try to locate the gift card number.
You may print out the email containing the gift card and bring it to the store, or the cashier can scan the bar code from the email on your phone.
When ordering please enter your email so you receive the order confirmation and invoice. When you receive the gift card email (third email) you can forward it to the recipient of your choice.
The e-gift card is sent within an hour to the email provided on the order (third email).
Gertens gift cards may be used for plants, merchandise and services. Gertens Plant Cards purchased through Gertens fundraisers can only be used on living, growing plant material and Christmas greenery.
The great thing about Gertens gift cards is that they never expire!
Gertens gift cards can be used in-store or online at Gertens.com.
If your e-gift card does not arrive within an hour, please email questions@gertens.com and we will resend the gift card email.
Additional value may be added to a gift card at a Gertens cashier station.
Unused value remains on the gift card and cannot be redeemed for cash.
The value of the item must be refunded back on a gift card and cannot be redeemed as credit or cash.