Delivery & Curbside Pickup Questions
No, you do not need to be home for deliveries, except for orders that contain tender indoor plants, especially in the winter. This includes poinsettias, houseplants, and other plants that could be sensitive to cold weather.
Yes, you can select curbside pick-up as your delivery method at checkout when you place an order online. You will then receive an email when your order is ready to be picked up.
Please note that not all items are available for curbside pick-up. If you do not see curbside pick-up as a delivery option at check-out, it means at least one of the items in your cart is unavailable for curbside pick-up.
Gertens does deliver or ship most products. If a product is not available for curbside pick-up, it is either because availability for that product is low, it may be housed at an offsite warehouse, or it may not be able to be picked up in most vehicles due to size or weight.
Most deliveries for plants & hardscapes are scheduled for the next business day (this timeline may vary seasonally). You will receive an email with the delivery date for your order shortly after placing the order.
We generally only deliver to the seven-county metro (Anoka, Carver, Dakota, Hennepin, Ramsey, Scott and Washington counties). Please email delivery@gertens.com to request a delivery outside of that area.
Curbside pick-up is available from when the store opens until one hour before the store closing time listed for the current store hours.
During busier seasons orders can be picked up from our curbside tent at south end of our parking lot. On occasion curbside pick-up may be located at the front entrance of the Garden Center. You will receive an email when your order is ready to be picked up along with the location of curbside pick-up. Also, look for the vertical flags as you arrive indicating the location of curbside pick-up and pull into one of the designated parking spots.
If you have questions about your Gertens delivery, please feel free to call 651-239-1300 for status/order updates or email delivery@gertens.com.
The Gertens drivers will give the customer a call when leaving the Garden Center, located in Inver Grove Heights, and upon arrival to the delivery destination.
Most orders will be ready within 24hrs. We will send a confirmation email notifying you when your order is ready to be picked up. Please email delivery@gertens.com, or else feel free to call 651-239-1300 with any delivery questions.
If you have a particular date in mind for a delivery you may request a delivery date after you place your order by emailing delivery@gertens.com. We will do our best to accommodate your request!
Curbside orders follow the same refund/return policies as a store purchase. Gertens can also exchange product as necessary. If you have additional questions about these policies, or need to make a change to your order, please email delivery@gertens.com.
The number of delivery charges depends on the products you ordered. Some products, due to their attributes, cannot be delivered together. Large deliveries may involve capacity limits that could require additional delivery charges that may not be reflected at online checkout. If this situation applies, you will be contacted to discuss additional delivery charges.
Unfortunately, we are not able to ship live plants outside our local area.